iZia Delivery Disclaimer & User Acknowledgment
By placing a delivery order through the iZia platform, you (the "User") acknowledge and agree to the following terms. This disclaimer is legally binding and applies to all delivery requests initiated via the iZia platform.
Prohibited and Restricted Items
You confirm that the item(s) requested for delivery do not contain any of the following prohibited or restricted goods under Singapore law or iZia's operating policies, including but not limited to:
Strictly Prohibited Items:
- Weapons, firearms, explosives, or ammunition
- Flammable, corrosive or radioactive substances (e.g., gasoline, acid)
- Controlled drugs or illegal substances
- Unapproved chewing gum
- Electronic cigarettes (e-cigarettes, vapes, vape juice or accessories)
- Pornographic, obscene, or offensive materials
- Stolen, counterfeit, or illegally sourced items
- Pirated or counterfeit goods (e.g., imitation branded products, pirated CDs/DVDs/software)
- Counterfeit currency, fake documents, or unauthorized publications
- Live animals or insects
- Perishable items requiring cold-chain logistics
- Any items that may pose a risk to the courier, the public, or the iZia platform
Note: Electronic cigarettes (including parts and liquids) are strictly banned in Singapore under the Tobacco (Control of Advertisements and Sale) Act. Attempting to deliver or possess such items may result in criminal penalties.
Regulated Items (Subject to additional verification):
- Tobacco products and alcohol may only be delivered after a secondary identity verification is completed by iZia customer support.
- You may be asked to confirm the recipient is at least 21 years of age, in line with Singapore regulations.
- iZia reserves the right to cancel such orders if verification cannot be completed.
Packaging and Handling
You agree to pack your items securely and discreetly before pickup. Items must be either:
- Fully sealed in a bag, envelope, or container; or
- Properly wrapped to ensure no direct contact between the delivery partner and the item's contents.
Delivery partners are not obligated to handle unsealed, unpackaged, or loosely presented items. Failure to comply may result in order cancellation.
Legal Responsibility
You acknowledge that:
- You are solely responsible for the legality, safety, and accuracy of the item(s) delivered;
- Any violation of Singapore law arising from the contents of your delivery shall be your own legal responsibility;
- If an order is found or suspected to involve prohibited items, iZia reserves the right to refuse delivery, cancel the order, and suspend or terminate the user account without any liability.
- iZia shall not be held liable for any direct or indirect damages, claims, fines, or legal actions arising from prohibited item delivery if iZia has fulfilled its reasonable duty of care.