Help

iZia is a comprehensive service platform offering on-demand delivery and a range of urban lifestyle services. Our intelligent system connects you with qualified riders and service providers to meet your diverse daily needs efficiently.

You can simply download the iZia app from the Apple App Store or Google Play Store.

You can easily apply online through our website or mobile app. Simply complete the application form, upload the required documents, and our team will review your submission promptly.

To be an iZia Rider, you'll need to provide:
- A valid ID (Singaporean or Permanent Resident ID).
- Driver’s license (for motorcycle or car).
- Vehicle registration documents (if applicable).
- Proof of address.
- Bank account details.

Yes, you'll need a reliable vehicle, whether it’s a bicycle, motorcycle, or car, depending on the delivery area.

Your application will be reviewed within 1-3 working days, provided all details are complete.

The schedule is fully flexible. Simply set your availability in the app and work when it suits you best.

Yes, there is no minimum hours requirement. You are free to work as much or as little as you prefer.

iZia Riders are paid on a weekly or biweekly basis, with payments directly deposited into your registered bank account.

Earnings vary, based on factors such as delivery distance, time, and the type of order. Additionally, bonuses may be given for completing deliveries during peak hours or fulfilling specific tasks.

Yes, we offer various incentives for:
- Achieving delivery targets during promotional campaigns
- Operating during peak hours or in challenging weather conditions.
- Maintaining excellent customer ratings.

Order requests will be sent directly to your iZia Rider app. You can then accept the order, follow the navigation to the pick-up point, and proceed with the delivery.

Use the in-app navigation for directions and contact the customer via the app. If you continue to have trouble, please reach out to our iZia Support team for assistance.

If the customer does not respond after several attempts, please notify our iZia Support team for guidance on how to proceed.

As an iZia Rider, you’ll provide a range of delivery services, including multi-point pick-ups, rapid local and cross-border deliveries, shopping assistance, and handling of specialised tasks such as heavy lifting items.

Yes, we provide essential delivery bags and safety gear (when necessary). A small deposit may be required for the equipment.

Contact our iZia Support team immediately. You may need to return the order to the pick-up location or follow alternative delivery instructions provided by the iZia Support team.

We prioritise iZia Rider safety by:
- Providing training on road safety and effective customer interaction.
- Offering accident insurance coverage while you’re on duty.
- Enabling contactless delivery options when necessary.

In the event of an emergency, contact local authorities immediately and notify our iZia Support team for further assistance.

You can easily reach our iZia Support team via the in-app chat or our hotline for any assistance you need during deliveries.

Yes, you can pause your availability at any time through the app and resume once you’re ready to work again.

While iZia Riders are encouraged to complete accepted orders, frequent cancellations may impact your performance rating and reduce your order priority.

Yes, you have the option to refuse an order. However, rejecting too many orders may decrease your chances of receiving future delivery requests.

Ensure timely deliveries, handle items with care, and communicate professionally with customers throughout the process.
APPLICATION PROCESS
STEP 1: Download the iZia Rider app
STEP 2: Create your profile
STEP 3: Fill in your personal details
STEP 4: Provide your vehicle information
STEP 5: Upload all required documents
STEP 6: Agree to the service agreement
Information required
Mandatory Information for All iZia Riders:
- Birthdate
- Gender
- Nationality
- Postal code & street address
- IC number (identification card)
- Front and back photos of your IC
- Emergency contact
- A clear profile picture (selfie)
Additional Information for Car and Motorcycle Riders:
- Vehicle number
- Commercial insurance covering food delivery
- Screenshot of your driving license (front & back)
Additional Information for E-bike Riders:
- E-bike registration details
- E-bike registration number
- Power-Assisted Bicycle Theory test results