Earn more with every trip, thanks to competitive pay rates, bonuses, and incentives during peak hours. Your effort truly pays off!
The Complete iZia Rider Handbook iZia
Everything you need to know about being an iZia rider is right here! From onboarding to making the most out of your trips, our guide has it all.
Getting Started with iZia
Your journey as an iZia rider begins here! Learn how to sign up, complete your profile, and get ready to hit the road with confidence.
Onboarding
Get equipped with the essential skills and knowledge to kickstart your journey. This section covers mandatory training, app navigation, and tips to ace your first day.
Hitting the Road: Your First Trip
Ready to take your first order? Discover how to accept, manage, and complete your trips smoothly while providing excellent customer service.
Maximizing Your Earnings
Boost your income with tips on earning more during peak hours, securing bonuses, and optimizing your routes. Learn how to make the most out of every trip.
Managing Your Account
Keep your profile updated and your earnings on track. This section covers profile management, payment tracking, and how to resolve common account issues.
Rider Support and Assistance
Need help? Learn how to access rider support, troubleshoot technical issues, and get assistance when things don’t go as planned.
Safety and Best Practices
Your safety is our priority. Follow best practices for safe driving, vehicle maintenance, and emergency handling to ensure a secure and smooth journey.
Rider Code of Conduct
Uphold professionalism and build positive relationships with customers. Follow our code of conduct to maintain high standards and customer satisfaction.
Monitoring Your Performance
Track your progress with performance metrics and learn how to maintain high ratings. Discover practical tips to continuously improve and grow.
Be Your Own Boss
Enjoy the freedom to work independently and manage your time efficiently. No pressure, just opportunities to grow and succeed.
Flexible Schedule
Work on your own terms and choose your hours. Whether it’s part-time or full-time, you’re in control of your work-life balance.
Frequently asked questions
What is iZia?
iZia is a comprehensive service platform offering on-demand delivery and a range of urban lifestyle services. Our intelligent system connects you with qualified riders and service providers to meet your diverse daily needs efficiently.
How do I download the iZia app?
You can simply download the iZia app from the Apple App Store or Google Play Store.
How do I sign up to be an iZia Rider?
You can easily apply online through our website or mobile app. Simply complete the application form, upload the required documents, and our team will review your submission promptly.
What are the required documents to join the iZia team?
To be an iZia Rider, you'll need to provide:
- A valid ID (Singaporean or Permanent Resident ID).
- Driver’s license (for motorcycle or car).
- Vehicle registration documents (if applicable).
- Proof of address.
- Bank account details.
Do I need my own vehicle to start delivering?
Yes, you'll need a reliable vehicle, whether it’s a bicycle, motorcycle, or car, depending on the delivery area.
How long will it take to review my application?
Your application will be reviewed within 1-3 working days, provided all details are complete.
How flexible is the work schedule?
The schedule is fully flexible. Simply set your availability in the app and work when it suits you best.
Can I choose how many hours I want to work?
Yes, there is no minimum hours requirement. You are free to work as much or as little as you prefer.
How do iZia Riders get paid?
iZia Riders are paid on a weekly or biweekly basis, with payments directly deposited into your registered bank account.
How much can I earn per delivery?
Earnings vary, based on factors such as delivery distance, time, and the type of order. Additionally, bonuses may be given for completing deliveries during peak hours or fulfilling specific tasks.
Are there any incentives or performance bonuses?
Yes, we offer various incentives for:
- Achieving delivery targets during promotional campaigns
- Operating during peak hours or in challenging weather conditions.
- Maintaining excellent customer ratings.
How will I receive order requests?
Order requests will be sent directly to your iZia Rider app. You can then accept the order, follow the navigation to the pick-up point, and proceed with the delivery.
What should I do if I can’t find the customer’s location?
Use the in-app navigation for directions and contact the customer via the app. If you continue to have trouble, please reach out to our iZia Support team for assistance.
What should I do if the customer is unreachable?
If the customer does not respond after several attempts, please notify our iZia Support team for guidance on how to proceed.
What types of services will I be responsible for?
As an iZia Rider, you’ll provide a range of delivery services, including multi-point pick-ups, rapid local and cross-border deliveries, shopping assistance, and handling of specialised tasks such as heavy lifting items.
Do you supply delivery equipment?
Yes, we provide essential delivery bags and safety gear (when necessary). A small deposit may be required for the equipment.
What should I do if my vehicle breaks down?
Contact our iZia Support team immediately. You may need to return the order to the pick-up location or follow alternative delivery instructions provided by the iZia Support team.
What safety measures are in place to protect iZia Riders?
We prioritise iZia Rider safety by:
- Providing training on road safety and effective customer interaction.
- Offering accident insurance coverage while you’re on duty.
- Enabling contactless delivery options when necessary.
What should I do if an emergency occurs?
In the event of an emergency, contact local authorities immediately and notify our iZia Support team for further assistance.
How can I get in touch with the iZia Support team?
You can easily reach our iZia Support team via the in-app chat or our hotline for any assistance you need during deliveries.
Am I able to take time off?
Yes, you can pause your availability at any time through the app and resume once you’re ready to work again.
Are there penalties for cancelling orders?
While iZia Riders are encouraged to complete accepted orders, frequent cancellations may impact your performance rating and reduce your order priority.
Am I allowed to refuse an order?
Yes, you have the option to refuse an order. However, rejecting too many orders may decrease your chances of receiving future delivery requests.
What steps can I take to maintain a high rating?
Ensure timely deliveries, handle items with care, and communicate professionally with customers throughout the process.
APPLICATION PROCESS
STEP 1: Download the iZia Rider app
STEP 2: Create your profile
STEP 3: Fill in your personal details
STEP 4: Provide your vehicle information
STEP 5: Upload all required documents
STEP 6: Agree to the service agreement
Information required
Mandatory Information for All iZia Riders:
- Birthdate
- Gender
- Nationality
- Postal code & street address
- IC number (identification card)
- Front and back photos of your IC
- Emergency contact
- A clear profile picture (selfie)
Additional Information for Car and Motorcycle Riders:
- Vehicle number
- Commercial insurance covering food delivery
- Screenshot of your driving license (front & back)
Additional Information for E-bike Riders:
- E-bike registration details
- E-bike registration number
- Power-Assisted Bicycle Theory test results
